Free Shipping Australia-wide

FAQ


What are the delivery charges?

  • Free Shipping Australia Wide
  • International Shipping (shipping rates and fees vary depending on the delivery address & country)

 

What payment methods are accepted?

Paypal, Visa or Mastercard.

 

How long will delivery take?

  • Australia 2-3 Business days
  • Europe 6+ days via Australia Post Registered
  • USA & Rest of the World 7+ days via Australia Post Registered
  • International Express 5-7 Business Days

 

How secure is shopping and is my data protected?

Alaia Eve holds your privacy as a top priority and is committed to ensuring it is protected. We will not sell, distribute or lease your personal information to any third parties unless we have your expressed consent or are required by law to do so. Alaia Eve will not sell your personal information to other parties. However, we will often need to pass personal details such as your name and address to companies who perform parts of our service delivery. This includes delivery companies and third party party fulfilment contractors. In these circumstances, Alaia Eve will ensure that these third parties undertake to protect your privacy. Alaia Eve is committed to ensuring that your information is secure. In order to prevent the access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online. We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If you wish to access, modify or delete any personal information we have about you, register a complaint, or simply want more information contact us at info@alaiaeve.com.au

 

What exactly happens after ordering?

All orders placed before 2pm AEST will be shipped the same day. Once we process your order you will receive a confirmation email with your tracking information. To check on the status of your order or if you require any further information, please email info@alaiaeve.com.au

 

How do I care for my swimwear?

  • Hand wash in cold soapy water and rinse well in cold water.
  • Do NOT wash in warm or hot water.
  • Dry in shade. Do NOT leave in the sun, this can cause the fabric to fade.
  • Make sure after leaving the beach, all the sand is removed from you swimwear, as this can discolour the fabric.
  • Do NOT dry clean, steam or iron.